Refund policy

REFUND & RETURN POLICY

Last updated: 09.08.2026

At CLOUD FOLD LTD , we want you to be happy with your purchase. If you change your mind, receive an item that is faulty, damaged or not as described, please contact us and we will help you.

1. YOUR RIGHT TO CANCEL

If you are a consumer in the UK, you generally have the right to cancel an online order within 14 days of receiving your goods without giving a reason.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods to us.

This statutory cancellation right does not apply to certain types of products where an exception applies under UK law, including certain personalised or made-to-order goods, perishable goods, sealed goods which are not suitable for return for health or hygiene reasons once unsealed, and certain digital content where performance has begun with the required consent.

Your statutory rights are not affected by this policy.

2. HOW TO REQUEST A RETURN

To request a return, please contact us at:

Email: cloudfoldltd@gmail.com

Please include:

- Your order number
- Your name
- The item(s) you wish to return
- The reason for the return, if applicable

We will provide you with return instructions where required.

3. CONDITION OF RETURNED ITEMS

Please take reasonable care of the goods while they are in your possession.

Where you are exercising your statutory right to cancel, you may handle the goods only to the extent necessary to establish their nature, characteristics and functioning.

We reserve the right to make a deduction from the refund where the value of the goods has been diminished because they have been handled more than is reasonably necessary to establish their nature, characteristics and functioning.

4. RETURN POSTAGE

If you are cancelling an order under your statutory cancellation rights, you are normally responsible for the direct cost of returning the goods unless:

- we have agreed to pay the return costs; or
- the goods are faulty, damaged or not as described.

If an item is faulty, damaged or not as described, please contact us before returning it so that we can provide appropriate instructions.

5. REFUNDS

Once you have cancelled your order, we will issue the refund without undue delay and normally within 14 days of receiving the returned goods, or receiving evidence that you have sent the goods back, whichever is earlier.

The refund will normally be made using the same payment method that you used for the original purchase.

Where required by law, we will also refund the standard delivery charge paid for the original order. We will not refund any additional delivery cost where you chose a more expensive delivery option than the least expensive standard delivery option we offered.

6. FAULTY, DAMAGED OR INCORRECT ITEMS

If your goods are faulty, damaged on arrival or not as described, please contact us at cloudfoldltd@gmail.com as soon as possible.

Your statutory rights under UK consumer law are not affected.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.

7. EXCHANGES

Option A:
We do not currently offer direct exchanges. Please return the original item and place a new order.

8. SALE ITEMS

Sale items are subject to the same statutory consumer rights as full-price items.

Any additional voluntary return terms for sale items will be clearly stated at the time of purchase.

9. CONTACT

For all return and refund enquiries:

CLOUD FOLD LTD
Email: cloudfoldltd@gmail.com
Address: 347 Barking Road, London, England, E13 8EE

Nothing in this policy limits or excludes any rights you have under applicable UK consumer law.