Shipping policy

SHIPPING POLICY

Last updated: 09.08.2026

We currently deliver to:

- United Kingdom: YES
- Northern Ireland: YES
- International destinations: YES

1. ORDER PROCESSING

Orders are normally processed within 3-5 working days after payment has been successfully received.

Orders placed on weekends or UK public holidays will normally be processed on the next working day.

During busy periods, sales events or public holidays, processing may take longer. If there is a significant delay, we will contact you where appropriate.

2. UK DELIVERY

Standard Delivery:

Cost: £3.99
Estimated delivery time: 3–5 working days

Delivery times are estimates and are not guaranteed unless a specific guaranteed delivery service has been agreed.

3. DELIVERY ADDRESS

Please make sure that your delivery address is correct before completing your order.

We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

4. TRACKING

Where tracking is available, tracking information will be provided by email after your order has been dispatched.

5. DELAYED OR LOST ORDERS

If your order appears to be delayed or has not arrived within the expected delivery period, please contact us at:

cloudfoldltd@gmail.com

We will investigate the delivery with the relevant carrier where appropriate.

Your statutory rights remain unaffected.

6. DAMAGED PACKAGES

If your parcel arrives visibly damaged, please contact us as soon as possible and, where possible, keep the packaging and take photographs of the damage.

7. INTERNATIONAL DELIVERY

For international orders, additional customs duties, import taxes or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

8. DELIVERY TIMES

We will make reasonable efforts to deliver your order within the estimated delivery period.

Where UK consumer law provides a specific delivery deadline or remedy, your statutory rights will apply.

9. CONTACT

If you have any questions about delivery, please contact:

CLOUD FOLD LTD
Email: cloudfoldltd@gmail.com